Welcome to Twamev Group of Hotels
By proceeding with a reservation through our official website, the guest expressly acknowledges, understands, and agrees to be legally bound by the following Terms and Conditions.
Acceptance is confirmed upon clicking “I Accept” during the booking process. Any reservation attempt made without such acceptance shall be deemed invalid and unenforceable.
A legally binding agreement is established between the Guest and Twamev Group of Hotels (hereinafter referred to as “the Hotel”) upon issuance of a valid Booking Reference Number. The Hotel reserves the absolute right, at its sole discretion and without obligation to provide justification, to refuse or cancel any reservation.
Identification Requirements:
Cancellation
Modification of Bookings
No-show
Guests requiring a GST-compliant invoice must provide a valid GSTIN at the time of check-in. Requests for retrospective changes will not be entertained.
Our Commitment
In the rare instance of compromised room quality, Twamev Group of Hotels offers a redressal mechanism under defined conditions.
Eligibility Conditions
Process for Invocation
All refunds will be processed strictly through the original payment method. Cash refunds are not permitted.
Twamev Hotels
Website: http://twamevhotels.com/
These Terms and Conditions govern your access to and use of the website http://twamevhotels.com/, including hotel information, bookings, payments, and related services.
By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the website.
You must be 18 years or older, as per Indian law, to use this website or make a booking.
By making a booking, you confirm that the information you provide is accurate and complete.
You may use this website to:
Browse hotel information and services
Make room or property bookings
View, download, or print booking confirmations and invoices
You must not:
Copy, modify, or reproduce website content without permission
Use the website for unlawful or fraudulent purposes
Redistribute promotional emails, offers, or website content
All bookings made through the website are subject to availability and confirmation.
Prices displayed are subject to change without prior notice.
Payments must be made through approved payment gateways only.
A booking is considered confirmed only after successful payment and confirmation notification.
Guests must present a valid government-issued photo ID at check-in.
Local ID rules, if applicable, will be clearly communicated during booking.
Check-in and check-out times are as per hotel policy mentioned at the time of booking.
Early check-in or late check-out is subject to availability and may attract additional charges.
Cancellation and refund terms vary depending on the room type, rate plan, and booking source (website or OTA).
The applicable cancellation policy will be shown clearly at the time of booking.
Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe.
Guests are expected to:
Respect hotel staff, property, and other guests
Avoid illegal activities, nuisance, or disruptive behavior
The hotel reserves the right to:
Refuse service or cancel bookings without refund in case of misconduct, rule violations, or safety concerns.
Personal information is collected only when voluntarily provided by users (such as during booking or enquiry).
Information is used solely for booking management, communication, and service improvement.
We do not sell or misuse customer data. Data may be shared only when legally required or for booking fulfillment.
Cookies are used to improve website functionality and user experience.
You may disable cookies through your browser settings, though some features may not work properly.
Reasonable technical and organizational measures are in place to protect user data.
While we strive to protect information, absolute security cannot be guaranteed for online transmissions.
All website content, including text, images, logos, and designs, is the property of Twamev Hotels or its licensors.
Unauthorized use of any content is strictly prohibited.
Twamev Hotels shall not be liable for any indirect, incidental, or consequential damages arising from website use, booking issues, or additional services.
The hotel is not responsible for losses caused by events beyond its control, including natural disasters, government restrictions, or technical failures.
You agree to indemnify and hold harmless Twamev Hotels, its management, staff, and partners from any claims, losses, damages, or expenses arising from:
Violation of these Terms
Misuse of the website
Breach of applicable laws
Any additional services availed by guests are used at their own risk.
The hotel is not responsible for data loss, service interruption, or damages related to third-party services.
These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts where the hotel property is located.
Twamev Hotels reserves the right to modify these Terms & Conditions at any time. Updated terms will be effective immediately upon publication on the website.
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