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Terms and Conditions

April 23, 2015 by kishanravi1151

Twamev Hotels
Website: http://twamevhotels.com/

1. Introduction

These Terms and Conditions govern your access to and use of the website http://twamevhotels.com/, including hotel information, bookings, payments, and related services.

By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the website.

2. Eligibility

  • You must be 18 years or older, as per Indian law, to use this website or make a booking.

  • By making a booking, you confirm that the information you provide is accurate and complete.

3. Website Use

You may use this website to:

  • Browse hotel information and services

  • Make room or property bookings

  • View, download, or print booking confirmations and invoices

You must not:

  • Copy, modify, or reproduce website content without permission

  • Use the website for unlawful or fraudulent purposes

  • Redistribute promotional emails, offers, or website content

4. Bookings & Payments

  • All bookings made through the website are subject to availability and confirmation.

  • Prices displayed are subject to change without prior notice.

  • Payments must be made through approved payment gateways only.

  • A booking is considered confirmed only after successful payment and confirmation notification.

5. Check-In & Check-Out Policy

  • Guests must present a valid government-issued photo ID at check-in.

  • Local ID rules, if applicable, will be clearly communicated during booking.

  • Check-in and check-out times are as per hotel policy mentioned at the time of booking.

  • Early check-in or late check-out is subject to availability and may attract additional charges.

6. Cancellation & Refund Policy

  • Cancellation and refund terms vary depending on the room type, rate plan, and booking source (website or OTA).

  • The applicable cancellation policy will be shown clearly at the time of booking.

  • Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe.

7. Guest Conduct

Guests are expected to:

  • Respect hotel staff, property, and other guests

  • Avoid illegal activities, nuisance, or disruptive behavior

The hotel reserves the right to:

  • Refuse service or cancel bookings without refund in case of misconduct, rule violations, or safety concerns.

8. Privacy Policy

  • Personal information is collected only when voluntarily provided by users (such as during booking or enquiry).

  • Information is used solely for booking management, communication, and service improvement.

  • We do not sell or misuse customer data. Data may be shared only when legally required or for booking fulfillment.

9. Cookies

  • Cookies are used to improve website functionality and user experience.

  • You may disable cookies through your browser settings, though some features may not work properly.

10. Security

  • Reasonable technical and organizational measures are in place to protect user data.

  • While we strive to protect information, absolute security cannot be guaranteed for online transmissions.

11. Intellectual Property

  • All website content, including text, images, logos, and designs, is the property of Twamev Hotels or its licensors.

  • Unauthorized use of any content is strictly prohibited.

12. Limitation of Liability

  • Twamev Hotels shall not be liable for any indirect, incidental, or consequential damages arising from website use, booking issues, or additional services.

  • The hotel is not responsible for losses caused by events beyond its control, including natural disasters, government restrictions, or technical failures.

13. Indemnification

You agree to indemnify and hold harmless Twamev Hotels, its management, staff, and partners from any claims, losses, damages, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Breach of applicable laws

14. Additional Services

  • Any additional services availed by guests are used at their own risk.

  • The hotel is not responsible for data loss, service interruption, or damages related to third-party services.

15. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the courts where the hotel property is located.

16. Changes to Terms

Twamev Hotels reserves the right to modify these Terms & Conditions at any time. Updated terms will be effective immediately upon publication on the website.